Critiquing the Art of Organizational Communication

Coming Soon
Have you ever wondered how to effectively handle discussions related to performance, termination, why someone else was promoted, customer complaints or service issues, unreliable vendors or even just regular performance reviews?  Did you ever walk away from those conversations and wonder if you were as brilliant as you thought, or missed the mark altogether?  This teleseminar is for you.  Join us as we have guests role play the common conversations that all leaders engage in, and get first hand knowledge on what worked and what didn’t.
The End Result for You:

• You’ll walk away with script related to 4 universal issues that every manager faces in running their department or business.
• You’ll hear first hand what typically occurs during discussions, and understand why they worked, or didn’t.
• You’ll have lots of fun as you see yourself in the role plays, and begin to pinpoint how to tweak your communications to make them more effective.

• How what you say, and the way you say it, impacts the success of the communication
• How to determine if the other party ‘got’ the message you were delivering
• What works, and what doesn’t work when you are tackling a thorny problem or issue (from the communication perspective).  How to get the message across and still have a great relationship.
• What clues you’ll hear that will tell you the communication is going awry and how to get it back on track with grace and ease.